Showing posts with label The Ritz-Carlton. Show all posts
Showing posts with label The Ritz-Carlton. Show all posts

Monday, 28 March 2016

Ritz-Carlton vs. Shangri-La Content Marketing

By: Owais Hikmat

I will be creating a marketing campaign for Shangri-La Hotels and Resorts.
Name of Campaign: #Sensational Selfie Campaign
My Main Goals: To generate worldwide awareness of Shangri-La and its dedicated worldwide customers and staff by taking a selfie with the most amount of people in 1 photo which should include hotel staff, family and friends. My other goals are to generate likes, followers and subscribers.
The audience are travelers, non-travelers, hotel-goers and non-hotel goers worldwide.
Campaign Detail:
Take a selfie with the most amount of people possible at a Shangri-La Hotel wherever you are in the world and share it on Shangri-La’s website and post it to their social media channels. The person who generates the most likes, share and subscribers will win a free trip for two to a dream Shangri-La destination of their choice.
I plan on launching this campaign early spring (March) before summer in order to start the buzz.
The platforms that I will be using is Facebook, Instagram, Twitter, and Snapchat.
This campaign will attract and engage our audiences by creating a buzz worldwide where Shangri-La visitors will be encouraged to take that #SensationalSelfie. 




Saturday, 26 March 2016

Ritz-Carlton Fan Pages

By: Owais Hikmat
Since, there are no official fan pages for The Ritz-Carlton, some website promote their service and amenities.
Websites like tripadvisor.com and expedia.ca provide ample information of the hotel chain like photos, reviews, prices and reservations.





Friday, 25 March 2016

Ritz-Carlton vs. Shangri-la on YouTube

By: Owais Hikmat

The Ritz Carlton created a unique series on YouTube and also featured on Facebook where they highlight in a cartoon format how they helped and arranged to pull off some of the amazingly memorable moments in their customers lives; including marriage proposals. Take a look here. Most of the Ritz’s YouTube videos are of highlighting their hotels and resorts and well as how the Ritz-Carlton can make your dreams come true from weddings to glass blowing experiences. The Ritz posts YouTube videos once every two weeks on average. In the description section, links to other sites are included such as; http://www.ritzcarlton.com ritzcarlton.com, http://www.facebook.com/ritzcarlton Facebookhttp://twitter.com/ritzcarlton Twitterhttp://instagram.com/theritzcarlton Instagramhttp://pinterest.com/ritzcarlton/ Pinteresthttp://foursquare.com/ritzcarlton Foursquarehttps://plus.google.com/108218460094489478945 Google+.


Keywords include “unforgettable travel moments, world’s most treasured destinations, lake-side resorts, mountain retreats, secluded beach sanctuaries, timeless escapes, gold standard, luxury hotel and resorts and iconic city-center hotels. Ritz Carlton’s most successful recent video is “Warm Welcome to the New RitzCarlton.com where it highlights they invite you to explore their new refreshed and distinctive new website giving the unique opportunity to simply plan your next travel destination. You could reserve a room or a suite, browse through luxurious hotels and resorts as well as read stories from other travelers.






This YouTube video has 1,446 views as well as 10 likes making it Ritz-Carlton’s most recent successful post. I believe that this video was successful because it told the customer how they have made many positive changes most importantly to their website.

Shangri-la Hotels and Resorts posts several YouTube videos per week with a total of 3 videos last week and 5 videos 2 weeks ago. The content that they produce are story like short films created by Shangri-la productions. Very unique and impressive, they stress the sophistication and elegance of Shangri-la Hotels and Resorts. The description includes links to http://www.shangri-la.com shangri-la.com,https://www.facebook.com/shangrila Facebook,https://twitter.com/ShangriLaHotels Twitter,http://instagram.com/shangrilahotels Instagramhttps://plus.google.com/+shangrila Google+https://plus.google.com/111377406789638718345 Google+.
 
Keywords in the description area include; hospitality, embrace, welcome to Shangri-La, It's in our nature”. The most successful recent video from Shangri-La is titled “Shangri-La London – Executive Decisions where within its first 20 hours of launch from today……it has already 131 views and 1 like.

I believe that this video is successful because it is a well-crafted production and already obtained 131 views in its first 20 hours of launch.   

Thursday, 24 March 2016

Ritz-Carlton vs. Shangri-La on Instagram

By: Owais Hikmat


On Instagram, Ritz-Carlton makes a great impression. They produce content that is eye-catching, interesting and relevant. They post pictures of extraordinarily exotic locations, luxurious hotel suites and relaxing getaways. Ritz-Carlton posts their captivating Instagram content multiple times daily. The description is as follows; Our official account is a collection of your #RCMemories, celebrating travel around the globe. To learn how we may use your photo, please click below."  The title heading for Ritz is; “The Ritz-Carlton (@ritzcarlton) • Instagram photos and videos”. Hashtags included are; #LakeTahoe, #California, #Rainbow, #Adventure, #RoomWithAView, #Dubai, #LuxuryTravel, #UAE, #Poolside and #Paradise to name a few. Ritz-Carlton’s memory gallery is a compilation of photos from customers who volunteered to upload their Ritz-Carlton memories. The link that takes you to the #RCMemories page is bit.ly/1TE7ZQw. . In terms of the Ritz-Carlton, their most successful post was titled “Serendipitous #sunsets at The Ritz-Carlton, #GrandCayman.






With 2192 like and 60 comments, this sunset photo taken in the Caribbean was by far the most successful post. This post was successful due to its raw and original content of a gorgeous sunset which resonates the elements of calmness, tranquility and quality.

Shangri-la’s Instagram will have you at hello! They produce content multiple times a day that shows stunning images of world and the most exotic of locations. Shangri-La leaves a lasting mark with its Instagram channel. The title heading includes ‘Shangri-La Hotels and Resorts (@shangrilahotels) • Instagram photos and videos’. The description tag includes “Capture your most memorable Shangri-La experience on photo/video and share it with us with #MyShangrila”. Hashtags employed by Shangri-la include; #ShangrilaDestinations, #traveltheworld, #topdestinations, #ShangrilaHotels, #makemoments, #paradise, and #beautifulresorts to name a few. Shangri-la’s has a link to its own photo gallery posted by Shangri-La as well as from customers from all over the world with captivating and memorable moments that they would love to share. The link for the gallery is as follows; gallery.shangri-la.com.

In terms of Shangri-la, their most successful post areas follows “Garden by the Bay is an award-winning horticultural attraction houses over 250 thousand rare plants, and is just a five-minute walk from the city, #GardensbytheBay #Singapore”.







With 1,112 likes and 17 comments, this post taken in Singapore was a definite winner. I believe this post was successful due to the uniqueness of Singapore’s Garden by the Bay especially at night where it is truly captivating. 

Wednesday, 23 March 2016

Ritz-Carlton vs. Shangri-La on Twitter

By Owais Hikmat

The Ritz-Carlton tweeted mostly about enhancing customer experience with their spa in Bali, their deep tissue massage at their hotel spas and promoting social movements like #Earth Hour. However, they did maintain many retweets and customer engagement. Shangri-la tweeted about their hotel lunches and experiences, as well as an Easter egg hunt, and did highlight many exotic destinations to die for. Both brands tweet multiple times a day and maintain great consumer and fan engagement. Both brands are highly implement the 50/50 rule where they are highly engaged with their target markets and well as maintain their business and social objectives. The keyword sentences that are highlighted between both brands include; “Beautiful spa, great weekend, amazing luxurious wedding cakes, dreams come true, signature dishes, diamond retreats, a mesmerizing view and capture your dining memory”. Hashtags include #FridayFeeling, #EarthHour, # Easter, #RCMemories, #DoradoBeach, #RCReserve, #Lisbon, #relaxation and #massage.
Ritz-Carlton’s most successful tweet was on how they gave their chefs an Instagram page dedicated to their #food. They obtained 21 likes, 10 re-tweets and 3 comments.








Shangri-la’s most successful tweet was about a getaway at Yancuna Island in Fiji where they obtained 12 likes and 3 retweets.

Shangri -la Yancuna Island


I believe that these two posts were very successful because it showed how the brands were building connections with their customers and fans. Who doesn’t like to look at and dream about travelling to Yancuna Island in Fjiji enjoying your stay at Shangri-La’s hotel and resorts.



Tuesday, 22 March 2016

Ritz-Carlton vs. Shangri-la on Facebook


By: Owais Hikmat

The Ritz-Carlton makes content highlighting many exotic destinations all over the world. From undersea adventures to 8 floors high at the spa at Ritz-Carlton in Jakarta, Indonesia. They often stress how they can make your dreams come true. Shangri-la makes creative content by turning your attention to their exotic hotel destinations all over the world from Dubai to Shanghai to Mauritius. They use stunning imagery and rhetorically ask, “Image yourself here”. Both brand do a great job of using the 50/50 rule.
The keyword sentences used by Ritz-Carlton include “experience, #RCMemories, dreams come true,  #Oman and  #Maldives and so on.
Shangri-la’s most successful recent post was about their location in Paris “Just enjoying a mid-afternoon oggle. - at Shangri-La Hotel, Paris”. The post had 474 likes and loves, 24 shares and 5 comments.








The Ritz-Carlton’s most successful recent post was about Brooklyn’s Botanical garden generating more than 519 likes, 17 loves, 15 shares and 1 comment.


 

I believe that these two posts were successful because they touched many hearts the first one being about Shangri-la in Paris. Many people long to visit Paris and are reminded of the “City of Love”. The second post highlighted the blossoming of Brookyln’s cherry trees with a beautiful picture of a flower reminding everyone about spring. 

Monday, 21 March 2016

Ritz-Carlton vs. Shangri-la on Facebook

By Owais Hikmat


The Ritz-Carlton makes content highlighting many exotic destinations all over the world. From undersea adventures to 8 floors high at the spa at Ritz-Carlton in Jakarta, Indonesia. They often stress how they can make your dreams come true. Shangri-la makes creative content by turning your attention to their exotic hotel destinations all over the world from Dubai to Shanghai to Mauritius. They use stunning imagery and rhetorically ask, “Image yourself here”. Both brand do a great job of using the 50/50 rule.
The keyword sentences used by Ritz-Carlton include “experience, #RCMemories, dreams come true,  #Oman and  #Maldives and so on.
Shangri-la’s most successful recent post was about their location in Paris “Just enjoying a mid-afternoon oggle. - at Shangri-La Hotel, Paris”. The post had 474 likes and loves, 24 shares and 5 comments.


 
Shangri-la Hotel Paris Facebook Screenshot
Shangri-la Paris Facebook Screenshot

  

The Ritz-Carlton’s most successful recent post was about Brooklyn’s Botanical garden generating more than 519 likes, 17 loves, 15 shares and 1 comment.


Ritz-Carlton Brooklyn Botanical Garden Cherry Tree blossoming Facebook Screenshot
Blossoming Botanical Garden Cherry Tree


I believe that these two posts were successful because they touched many hearts the first one being about Shangri-la in Paris. Many people long to visit Paris and are reminded of the “City of Love”. The second post highlighted the blossoming of Brookyln’s cherry trees with a beautiful picture of a flower reminding everyone about spring. 

Saturday, 20 February 2016

The Ritz-Carlton vs. Shangri-La. Which brand optimizes for the Top Luxury Hotel in Toronto?”

SEO Analysis of two luxury Hotel Brands:

THE RITZ CARLTON® Toronto & Shangri-La Toronto

By Owais Hikmat

Introduction

SEO is an important consideration for marketers because it helps their websites and content to be found easier and indexed efficiently by search engines. In the hotel industry, Ritz-Carlton and Shangri La must use the best SEO and keyword phrases in order to compete for top ranking in search engines. Using keyword sentences throughout their sites like luxury hotels, luxury resorts, luxurious hotels, and luxury resorts and hotels, they are bound to index higher and quicker on search engines. In the quest of the Top Luxury Hotel in Toronto, both hotel brands must incorporate more detailed keywords into their websites that further direct their customers to their websites with speed and efficiency. The objective is to determine which of the two sites when compared has a stronger SEO.

Screen Captures of both home pages:

SEO Considerations

THE RITZ-CARLTON®

Shangri-La hotel

 

(The Ritz-Carlton Hotel Company, 2016)
(Shangri-La International Hotel Management Ltd., 2016)
URL:

http://www.ritzcarlton.com/en/Properties/Toronto/Default.htm

http://www.shangri-la.com/toronto/shangrila/

Keywords used on each site:
luxury hotels, luxury resorts, luxurious hotels, luxury resort hotels, luxury resorts and hotels
Luxury Hotels and Resorts | Official Site Shangri-La Hotels and Resorts, Our luxury 5-star Shangri-La Hotel, Toronto provides comfortably appointed rooms, suites and restaurants as well as excellent amenities
Frequency of Keywords:
Luxury; used frequently (9 times and more), top; used often (6 times and more), hotel; very frequent (30 times and more) and features; used frequently (9 times and more). Downtown is used frequently (11 times & more) and Toronto is used very frequently at 42 times on a single homepage.
Hotel is used very frequently at about 14 times in a single homepage, luxury is used about twice, boutique is used twice and Toronto is used frequently at about 8 times.
Locations of keywords:
Scattered throughout the pages, mostly populated the “Hotel Overview” page.
Scattered throughout the pages, mostly populated the “About the Hotel” page.
Keywords in URL:

Keywords: Ritz Carlton, Toronto
Keywords: Shangri La, Toronto
<title>

Toronto Luxury Hotels – 5 Star Hotels in Toronto | The Ritz-Carlton
Hotel in Toronto – Luxury 5 Star | Shangri-La Hotel
<meta name=”description” content=“”/>
<meta name="description" content="Discover The Ritz-Carlton Toronto, a five-star hotel in Toronto conveniently located near performing arts centers, sports arenas, and the entertainment and financial districts." />
<meta name="Description" content="Our luxury 5-star Shangri-La Hotel, Toronto provides comfortably appointed rooms, suites and restaurants as well as excellent amenities." />

<meta name=”keywords” content=””/>
<meta name="keywords" content="luxury hotels, luxury resorts, luxurious hotels, luxury resort hotels, luxury resorts and hotels" />
Our luxury 5-star Shangri-La Hotel, Toronto provides comfortably appointed rooms, suites and restaurants as well as excellent amenities
Site upload speed:

1.64 seconds courtesy of http://tools.pingdom.com/

Very fast

2.27 seconds courtesy of http://tools.pingdom.com/

Very fast
Quality of written content:
High Quality
High Quality
Quality of Visual Content:
High Quality
High Quality
Alt Text used:

Yes
Yes
Captions used:

Yes
Yes
Quality of Layout:

High Quality
High Quality

Call-to-action:

Yes. For example: Sign up, Compare rooms Stay connected and Learn More.
Yes. For example: Book a Room, Get the best rates and Connect with us.
Anchor Text:

Yes ….Lots of anchor text
Yes…lots of anchor text
Mobile Friendly:

Yes, easy to access and also has the ability for landscape view once phone is tilted
Yes, easy to access and also has the ability for landscape view once phone is tilted
Content is “shareable”:

Yes
Yes
Links to Social Media:

Yes. Includes: Facebook, Twitter, Pinterest, YouTube, Foursquare, Google +, Instagram, Mobile & Email
Yes. Includes: Facebook, Twitter, YouTube, Google +, Youku & Weibo

SERP ranking results when using keywords from this table:
1st place
Travelers’ Choice® 2016 Winner
2nd Place
Travelers’ Choice® 2016 Winner

 

Summary:

The Ritz-Carlton’s strengths are its use of meta name “keywords” in its HTML; such as luxury hotels, luxury resorts, luxurious hotels, luxury resort hotels, luxury resorts and hotels. The keyword sentences “Toronto Luxury Hotels – 5 Star Hotels in Toronto | The Ritz-Carlton” are found on the top title of the browser tab and creates good SEO. When searching for content using the following keywords: Top Luxury Hotel Toronto, The Ritz-Carlton ranked #1 in Google’s SERP results. I believe that Ritz-Carlton gained excellent SEO advantage over Shangri-La was purely due to the fact of having excellent <meta> tag “keywords” in their HTML.
Shangri-La’s strengths are its use of a good <meta name="Description" content="Our luxury 5-star Shangri-La Hotel, Toronto provides comfortably appointed rooms, suites and restaurants as well as excellent amenities." The keyword sentences Hotel in Toronto - Luxury 5 Star | Shangri-La Hotel are found the top title tab of the browser. . When searching for content using the keywords: Top Luxury Hotel Toronto, Shangri-La ranked # 2 in Google’s SERP results.  The two sites have this in common that they both have great meta descriptions as well as keyword tags using the title tab on the browser. They also share great SEO, high quality content, good use of Alt Text, very mobile friendly, very shareable, excellent social media access, have great call to action links, and very swift site upload speed. They are different in that The Ritz-Carlton used very effective SEO methods by having <meta name="keywords" content="luxury hotels, luxury resorts, luxurious hotels, luxury resort hotels, luxury resorts and hotels" />.  Unfortunately, Shangri-La didn’t have “keyword” in their HTML placing them second in the SERP.

Conclusion:

In the hotel industry, The Ritz-Carlton and Shangri-La must highly optimize their websites in order to cater to their customer’s’ every need. Using keyword sentences throughout their sites like “Top Luxury Hotel Toronto” would definitely ensure their chances of being placed higher in Google’s ranking systems. In my opinion the overall winner of this SEO Search analysis is The Ritz-Carlton®.

 

 

APA Citations:

References

Shangri-La International Hotel Management Ltd. (2016). About the Hotel. Retrieved from http://www.shangri-la.com/: http://www.shangri-la.com/toronto/shangrila/about/

The Ritz-Carlton Hotel Company. (2016). Hotel Overview . Retrieved from TheRitz-Carlton.com: http://www.ritzcarlton.com/en/Properties/Toronto/Information/Default.htm